Service & Support
Service4Life Guarantee – Customers who purchase equipment from Kane X-ray receive FREE technical phone support over the lifespan of the equipment! Just give us a call – we’ll take care of you.
Already a Kane customer
and need Support?
Support Hotline
1-800-238-8074
Start a Remote Support Session
Launch Remote Support
Search Product Knowledge Base
Search Knowledge Base
We Respond within 1 Hour –
And We’ll be On Site within 24 Hours!
No one else in the industry can make this promise. We know downtime costs you time and money. We are committed to maximizing your uptime, image quality and system life. To deliver on our commitment, you choose the level of support that best fits your practice:
Service Options
NO SURPRISES
Annual Service, Maintenance, Parts Agreements – If your equipment is out of warranty, but you need remote & on-site emergency/repair service, preventive maintenance, calibrations, or replacement parts. Programs can be tailored from Performance, to Preferred to Critical Care pricing levels.
PAY-AS-YOU-GO
A la Carte or “Time & Materials” – Ideal for customers who would prefer to pay for service on an “as-needed” basis.
STAY CURRENT
Software Updates and Upgrades – Through this program we install every manufacturer update and upgrade as they become available. Protects your investment by ensuring you always have your system at peak performance, taking full advantage of every refinement in function, quality and security.
Kane X-ray also provides online and onsite applications training, dosimetry badge monitoring, and project management services.
